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Thread starter syussouf Start date Sep 28, Status This thread has been Locked and is not open to further replies. The original thread starter may use the Report button to request it be reopened but anyone else with a similar issue should start a New Thread. Watch our Welcome Guide to learn how to use this site. Joined Sep 28, Messages 1. When I log into my account, my normal homescreen flashes for about a second, then all I can see is a white blank screen. I can still see and move around my cursor, however none of my keys have any affect on the screen and nothing happens.
I'm not very experienced with computers, so would really appreciate some help My Laptop is a Dell Inspiron The one on the advert with the annoying catchy tune and I've had it for a few years now.
The account that's not working, is my personal account. The only other account we have to use is the Guest account, which I have been using for the past year or so. As you have probably realised, this means I can't download any new software, which I really need to do.
Please please help! Would resetting the computer help? If so, how do I preserve Microsoft Office on my computer? Thanks a lot. Did this happen after any Windows updates or software changes link game or anti-virus installation? Run a hardware diagnostic by following this link to check if there is any other device error listed.
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